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FAQ

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FAQ:

  • What exactly is rhodium and will it turn my finger green?
    Rhodium is a shiny coating over the ring to prevent it from tarnishing. If you are allergic to non-gold jewelry due to having a higher acid level in your skin, you may get the "green finger." Some people will apply a clear coat of nail polish to the band area to prevent this from happening. This does not mean the jewelry quality is bad. While you may have an allergic reaction to a particular ring, many others won’t have the same reaction.

     

  • What is underneath of the rhodium plating?
    Some are sterling silver and others are brass. Please see the description in the product’s listing. Each one is a little different.

     

  • How do I care and clean for my jewelry?
    Please do not wash hands, do dishes, shower or clean the house when wearing the jewelry. Certain soaps and cleaning supplies may damage the coating on the jewelry. When cleaning your jewelry, avoid commercial jewelry liquid cleaner. These cleaners tend to bleach the jewelry. Use a cleaning cloth, the type you would use when polishing silver.

     

  • How long does it take to receive items?
    In stock items are shipped within 2-3 business days after receiving the payment. Free sizing rings will take about 1 and a half to 2 and a half weeks to ship out. Please allow 3 days to a week for delivery time via USPS regular insured mail with delivery confirmation.

     

  • I received a wrong size ring or I received the ring but it does not fit me.
    If you received the wrong size ring than the size that you ordered, you may return the ring and we will send you the right size ring if we have it available, otherwise, we can offer you a credit for another ring available in your size or a refund. If you received the right size ring but it does not fit you, you can return the ring and we will send you the right size ring if we have it available, plus $4.00 for shipping.

     

  • Can the wedding rings be soldered together?
    We were told by our customers that they can be soldered together. Please check with your local jeweler to see if they are willing to do this for you.

     

  • Why can’t the rings be sized?
    Many jewelers are afraid they will damage the ring plating and are reluctant to size rings. Please check with your local jeweler to see if they are willing to do this for you. We may able to size some rings for you without additional charge. Please read description or email us if you have more questions.

     

  • Will this ring peel or discolored?
    No. This usually happens when rings contain tin. We do not use tin in our rings. They are made with 40 mils to 80 mils of coating over base metal.

     

  • Do your rings contain nickel?
    No, they do not.

     

  • I like this ring but I need it in a different size. I see you do have it in a different size? Where can I find it?
    Please email us.

 

  • I was wondering how the ring was shipped and if you had a tracking number for it?
    We ship all our packages via First Class mail USPS with delivery confirmation. You may track packages in your paypal account our purchasing history. 

 

 


 

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